Multiple digital worker response

To improve speed and efficiency, multiple digital workers can be used to respond to dynamic forms within a page. Each dynamic form automatically generates a queue item, which can then be tracked in the Service Assist web admin user interface under the Queues tab.

Front-office user workflow

  1. A front-office user triggers the customer journey by clicking a tile or menu item in the front-office user interface.

  2. A page containing multiple forms is displayed. The position of the forms on the page depends on the coordinates set in the process design.

    Before the forms are fully displayed on the page, the form placeholders and a spinning wheel in each of them are displayed. The spinning wheel represents the request which generates a queue item.

  3. All forms are fully displayed on the page once all queue item requests have been processed. Each section displays the name of the digital worker that has completed the queue item request, see example below:

Blue Prism developer steps

To enable multiple digital worker responses, a Blue Prism developer must complete the following steps:

  1. Save the following command in a text file. This will start four runtime resources, each listening on a different port.

    Copy 
    SET BP=START /D "C:\Program Files\Blue Prism Limited\Blue Prism Automate" Automate.exe /resourcepc /public

    %bp% /port 8101
    %bp% /port 8102
    %bp% /port 8103
    %bp% /port 8104

  2. Save the text file in BAT format on your local machine.

    A batch file is created.

  3. Navigate to the BAT file location and double-click the file to run it.

    A command prompt opens which shows the digital workers being started.

  4. Log into Blue Prism and navigate to Control Room.

    Four additional digital workers now display in the Resources panel, see example below.

  5. Select and drag the multiple digital workers onto the Multiple Digital Worker Response process.

    Each digital worker now has a process assigned to it.

  6. Right-click each process and click Start.

Once these steps have been completed, the Dynamic forms in a page tile can be triggered by the contact center advisor. Once the process has been run, the digital worker details will display in the front-office user interface under each form.