Interact Web API Service object restrictions
The following restrictions apply to the Interact Web API Service object.
The table below lists the restrictions.
Function |
Element Type |
Applicable Restrictions |
---|---|---|
Get Submission |
Number |
Number elements are delivered as ‘Text’ format when using the Get Submission Web API Service. Cast to Number once inside Blue Prism |
Get Submission |
Date |
Retrieving a Date element using the Get Submission Web API Service, returns the Date in ‘DateTime’ format. It is recommended that DateTime values are converted to Text once inside Blue Prism. The use of Text is recommended to support the different Date formats within Interact. |
IADA |
Number |
Number elements are delivered as ‘Text’ format into a Blue Prism queue. Cast to Number once inside Blue Prism |
Create Submission |
Number |
When creating a new submission using the Web API Service, the submission will fail if a Number element is left blank. Submit Number element fields with a number set |
Create Submission |
Radio Group |
When creating a new submission using the Web API Service, the submission will fail if a Radio Group element is left blank. Submit Radio Group element fields with a value set |
Create Submission |
Upload |
When creating a new submission using the Web API Service, you cannot send anything back when using the Upload element. This is the expected functionality. |
Edit Submission |
Upload |
When editing a submission using the Web API Service you cannot send anything back when using the Upload element. This is the expected functionality. |
Interact Form |
Priority and SLA |
Though the Priority and SLA can be set in the Interact Form creator, they have no significance in this release as IADA ‘Get Next Prioritized Item’ (GNPI) function is not available in an on‑premise configuration. |
Interact Forms |
Rules |
Rules are not enforced when updating Interact Forms from Blue Prism. For example, a rule that reveals a hidden field when a flag is set, will not be initiated if the flag is set correctly when updated. If the field is not read-only, a user can click in the field and then click elsewhere in the Form to see the Rule applied. You can use Update Config to replace some rules. |
Interact Forms |
Verification |
Regex and other verification such as character string lengths are not enforced when updating Interact Forms from Blue Prism. If the field is not read-only a user can click in the field and then click elsewhere in the Form to see the Rule applied. No workaround available. |