Work queue snapshots

Work queue snapshots enable Blue Prism to take periodic snapshots of Work Queue data at defined intervals and compare the current data values with the data from previous snapshots in order to make comparisons and track trends.

For example, you might want to know how the current average case duration compares to a typical Monday morning. Or you might want to track how the number of cases in your queue on a Monday morning has been increasing or decreasing over the past seven days. Work queue snapshots allows you to easily calculate and retrieve this information.


The collection of work queue statistics and calculation of trend data requires:

  • At least one Blue Prism application server to be deployed and operational within the environment.
  • The Collect utilization and productivity statistics option to be selected in the System > Reporting screen.


The Work Queue Snapshots screen is the main interface through which the collection of work queue statistics can be configured to provide additional MI Reporting.

To view the current configurations and for access to the add, edit, and delete snapshot controls, select System > Reporting > Work Queue Snapshots.

Work queue snapshot configurations

Compare Work Queue Snapshot data

Snapshots can be compared using a dashboard tile that derives its content from the BPDS_QueueSnapshotComparison data source.

For more information and details about how to configure a dashboard tile to compare snapshots, see Queue Snapshot Comparison.

Create and delete Work Queue Snapshot data

Once a work queue is associated to an enabled snapshot configuration, work queue snapshots will be created automatically by Blue Prism’s application servers.

Work Queue Snapshot data is automatically deleted from the system tables after 28 days. No user action is required to perform this operation.