Troubleshooting – application server connection

Errors connecting a Blue Prism device to the application server can be caused by a large number of factors, it is strongly recommended that the following are verified:

• Blue Prism Server service is started
• The address being used for the Server service is resolveable (i.e. via DNS) and that network connectivity is not being prevented. (e.g. verify that firewalls are configured appropriately).
• The connecting device is configured with the correct settings:
  • The server connection mode, and port match those defined on the server
  • If the server is configured with an address binding, that the device is connecting using that address
• If the server is configured to use transport encryption, the certification authority that issued the server certificate must be trusted by the connecting the device.