Upgrade the Recording Service

You can install a new version of the Recording Service and your databases and logs will be maintained.

To do this:

1. Back up the Recording Service database. For more information, see Back up and restore the PostgreSQL databases.
2. Run the Recording Service installer to start the installation wizard.
3. Follow the instructions in the installation wizard.

If you cannot upgrade the Recording Service using the wizard, perform the following steps:

1. Uninstall your Recording Service.

   Your database is maintained while uninstalling.

2. Run the Recording Service installer to start the installation wizard.

3. Follow the instructions in the installation wizard.

4. To connect to the existing database, provide the following details at the Database Connection step.

   • User login and password – Specify the PostgreSQL superuser credentials.
   • Server name – Specify the name of the server where PostgreSQL is installed.
   • Port – Specify the TCP/IP port for the PostgreSQL database.
5. At the Create Database step specify:

   • Username – This will be used for interaction between the Recording Service and PostgreSQL database.

     You must specify a new username during every new installation.

   • Database name – The installer will assign the database to the specified user.

     If you enter the name of a non-existent database, the installer will create a new database with the specified name.