DocsCalendars
Overview
When we measure the time intervals, we should take into account the fact the business hours are different from the astronomical hours. The businesses operate on various calendars. For example, if a patient arrives in an emergency room at on Friday at 4pm and leaves on Monday at 4pm, he spends there 72 hours. However, if the same happens to a mortgage application at a bank, we should say it was processed in just 8 hours (1 hour on Friday and 7 hours on Monday), assuming a 9am to 5 pm working day. Moreover, the calendar could include public holidays, short days, and even snow days. Additionally, different parts of the same company may have different working hours. The accounting department of a company may work 9–5 Monday to Friday, while its technical support department may work 24/7.
There are several areas in Process Intelligence where the calendars affect the calculations:
- In the Time Interval Measurement panel, and
- The Workflow time calculation.
In both cases, the calendar of the second event for time calculations is used. If no calendar is assigned to the event, the astronomical time is used.
Configuration
To configure a calendar, click Tools > Calendars.
You are able to define multiple calendars. Each calendar in the list can be changed or deleted.
A single calendar consists of a base schedule and the list of the exceptions.
A base schedule is defined as a weekly schedule with a start and end time for each day. You can also add specific dates and/or times as exceptions. Exceptions mean days or times business is closed.
