Control Room – Work Queues

The Work Queues page provides you with a summary of all the work queues that are currently running or paused for your connected Blue Prism environments. These are all the Blue Prism work queues in your environment, including active queues. When you open the Work Queues page, the Overview page is shown by default:

Overview of the Work Queues page

The Work Queues – Overview page provides you with the following information and functions:

  1. Overview – Displays the Work Queues Overview page. This shows the work queues that are running or paused in your Blue Prism environment. This is the default view.
  2. Items – Displays the Work Queues Items page. This shows the items within a work queue.
  3. Edit view – Define the columns that are displayed. You can then show or hide the columns using the toggle switches. You can also change the grid to display in a compact format, change the numbers of rows displayed, and sort by a table column. You can apply any changes and save them for the current view, or as a new view. For more information, see Customized table views.

  4. Filter – Filter the information that is displayed. You can turn on the required filters and enter or select the appropriate information for display, for example, you could turn on the Status filter and select Paused.
  5. Load view – Load a saved view, or a preset view. For more information, see Customized table views.

  6. Auto refresh – Define how often the table contents will automatically refresh. By default it is disabled, but can be set to every minute, five minutes, 10 minutes, or 30 minutes.

  7. Refresh now – Refresh the table contents. If operating with auto refresh configured, using this option will reset the timer.

  8. Last updated – The date and time the table data was last refreshed.

  9. Rows per page – Enter a number, or use the up and down arrows, to change the number of rows seen on a page.

  10. Previous and Next – Click Previous or Next to move through the pages of work queues.

View your work queues

The Work Queues – Overview page provides you with a summary of all the work queues that are currently running or paused across your Blue Prism environments. By default, the columns display the number of completed, locked, and pending queue items, and any that have resulted in an exception.

To view the details of a queue, perform one of the following actions:

  • Click the name of the queue in the Queue name column.

    The Items page displays for the selected queue.

  • Click Items.

    The Items page displays with the most recently accessed queue. This will be the first queue in the queue list if it is the first time you opened this page since you logged in.

Use the filters

The filters enable you to easily find work queues based on the selected criteria.

  1. On the Work Queues – Overview page, click Filter to open the Filter panel.
  2. Use the toggle to turn on the required filter and complete the information to find the work queue. You can apply multiple filters at the same time.

    The available filters are:

    Filter

    Description

    Queue name

    Enter the full or partial name of the Blue Prism work queue.

    Status

    Select the status of the work queue from the following options:

    • Running – Displays all the work queues that are currently running.
    • Paused – Displays all the work queues that are paused and not actively running.

    Locked

    Enter a numerical range to filter against the number of items in the work queue that are locked. You can enter a minimum item count, a maximum item count, or both to search between values.

    Completed

    Enter a numerical range to filter against the number of items in the work queue that have been completed. You can enter a minimum item count, a maximum item count, or both to search between values.

    Pending

    Enter a numerical range to filter against the number of items in the work queue that are still pending. You can enter a minimum item count, a maximum item count, or both to search between values.

    Exception

    Enter a numerical range to filter against the number of items that have raised exceptions in the work queue. You can enter a minimum item count, a maximum item count, or both to search between values.

    The information on the Work Queues – Overview page is immediately filtered displaying any matches that contain the text you have entered.

    If you have set the filters but want to view the unfiltered information again, either click Reset filters in the panel, or turn off the required filters, or remove any settings within the filter so that it is blank.

  3. Click Close drawer to close the filter panel.

View your work queue items

The Work Queues – Items page provides you with information about the status of your queue items. The page displays the items for the work queue that you have selected on the Overview page, but you can change the queue using the Queue drop-down list.

Overview of the Work Queues page

Use the filters

The filters enable you to easily find work queues based on the selected criteria.

  1. On the Work Queues – Items page, click Filter to open the Filter panel.
  2. Use the toggles to turn on the required filters, and complete the information to view the work queues. You can apply multiple filters at the same time.

    The available filters are:

    Filter

    Description

    Item key

    Enter the full or partial item key.

    Priority

    Enter a numerical range to filter against the item's priority. You can enter a minimum priority, a maximum priority, or both to search between values.

    Status

    Enter the full or partial work queue item status.

    Attempt

    Enter a numerical range to filter against number of attempts made to retry the work queue item. You can enter a minimum attempt count, a maximum attempt count, or both to search between values.

    Created

    Select the required time period that the work queue creation time falls within from the drop-down list. If you select A given range, enter the date range and times in the fields provided.

    Last updated

    Select the required time period that the work queue last updated time falls within from the drop-down list. If you select A given range, enter the date range and times in the fields provided.

    Next review

    Select the required time period that the next review time falls within from the drop-down list. If you select A given range, enter the date range and times in the fields provided.

    Completed

    Select the required time period that the completed time falls within from the drop-down list. If you select A given range, enter the date range and times in the fields provided.

    Total work time

    Enter a numerical range to filter against the item's total work time. You can enter a minimum total work time, a maximum total work time, or both to search between values.

    Exception date

    Select the required time period that the exception date falls within from the drop-down list. If you select A given range, enter the date range and times in the fields provided.

    Exception reason

    Enter the full or partial work queue item exception reason.

    SLA

    Enter the time of the SLA (service level agreement) to filter by. You can define a minimum SLA, a maximum SLA, or both.

    SLA deadline

    Select the required time period that the SLA deadline falls within from the drop-down list. If you select A given range, enter the date range and times in the fields provided.

    Within SLA

    Select to only show work queue items that are within the SLA.

    Process name

    Enter the full or partial process name used by Director. For more information, see the Director user guide.

    Director suggested

    Select to only show the work queue item that Director has recommended as the next best item to process.

    The information on the Work Queues – Items page is immediately filtered, displaying any matches that contain the text and criteria configured in the filters.

    If you have set the filters but want to view the unfiltered information again, either click Reset filters in the panel, or turn off the required filters, or remove any settings within the filter so that it is blank.

  3. Click Close drawer to close the filter panel.