Troubleshooting Interact

I can't see any forms when I log into Interact

There are several reasons why you might not see any forms on the Home page in Interact, these include:

  • No forms have been published to Interact yet.
  • You have not been assigned to a role that has forms associated with it.

To resolve the issue, you will need to contact your Interact administrator.

I can't see the form I need

The reasons for this are similar to I can't see any forms when I log into Interact. It is likely that one of the following is the reason:

  • You have not been assigned to the role that the form is associated with.
  • The form has not been published to Interact.
  • The form has not been published to the role that you are a member of.
  • The form you were previously using has been retired or removed from the system by a form designer or an Interact administrator.

In addition, if you were using a form in a test environment and now expect to see it in a live environment, but it is not showing, it may be that the version number of the imported form has not been updated by the form designers. By default, forms are imported with a version of 0.0 which Interact considers to be a draft version so will not display the form. Your Interact administrator or form designer must update the version number of the form to a version higher than 0.0 to make it available in the web application.

If you cannot see the form you require, contact your Interact administrator.

The form shows the message "No data to display"

This message will be displayed whilst data is retrieved from the database. The message should disappear after a few seconds, and the form will display the appropriate data. If the message still displays, contact your Interact administrator as there may be a connectivity issue.