Uninstall Interact

You must be a system administrator to uninstall Blue Prism Interact.

To completely uninstall Interact 4.6, you need to:

  1. Stop the Application Pools using IIS.
  2. Remove Interact using the Programs and Features application.
  3. Remove the databases.
  4. Remove RabbitMQ data.
  5. Remove the certificates.
  6. Remove any remaining files.

Stop the Application Pools using IIS

  1. Open the Internet Information Services (IIS) Manager. To do this, type IIS in the search box on the Windows taskbar, and then click Internet Information Services (IIS) Manager.
  2. In the Connections pane, click Application Pools.
  3. Stop all the Application Pools associated with the Blue Prism sites – select each in turn and click Stop. For a list, see Interact websites.

Remove Interact using Programs and Features

  1. Open Control Panel. To do this, type control panel in the search box on the Windows taskbar, and then click Control Panel.
  2. Click Programs and then click Programs and Features.

  3. Select Blue Prism Interact.

  4. Click Uninstall.
  5. Confirm that you want to continue with the uninstall.

Remove the databases

You should only remove databases for test systems. If you are contemplating removing a database for a system that had been in production, you should consider whether the data needs to be archived by your organization or used for audit purposes.

Following the uninstall of Interact, if it is reinstalled at a later date using the same databases, then the databases should be cleared of any data prior to re-installation.

  1. Delete, or archive, the database for the Interact application.

Remove RabbitMQ data

  1. Open the RabbitMQ admin page. By default, the URL is http://localhost:15672/ on the local machine.

  2. Click Exchanges.

  3. Find and remove the following items:
    • bpc.interact.*

  4. Click Queues.

  5. Find and remove the following items:
    • bpc.interact.*

Remove the certificates

These certificates are also used by Hub. If Interact and Hub are installed on the same server, skip this section and remove them when you uninstall Hub. For more information, see Uninstall Hub.

  1. Open the Certificate Manager. To do this, type Certificates in the search box on the Windows taskbar, and then click Manage Computer Certificates.
  2. In the navigation pane, expand Trusted Root Certification and click Certificates.

  3. Select and delete any certificates that were created for the Blue Prism sites, as well as:

    • BluePrismCloud_Data_Protection
    • BluePrismCloud_IMS_JWT

Remove any remaining files

  1. In Windows Explorer, open the parent folder for the Interact installation. By default, this is C:\Program Files (x86)\Blue Prism but it may have been changed during the Interact installation.
  2. Delete the following folders and files:
    • IADA
    • Interact
    • Interact Remote API
    • Submit Form Manager