Uninstall Hub

You must be a system administrator to uninstall Blue Prism Hub.

To completely uninstall Hub 4.6, you need to:

  1. Stop the Application Pools using IIS.
  2. Remove Hub using the Programs and Features application.
  3. Remove the IIS websites and Application Pools.
  4. Remove the hosts.
  5. Remove the databases.
  6. Remove RabbitMQ data.
  7. Remove the certificates.
  8. Remove any remaining files.

Stop the Application Pools using IIS

  1. Open the Internet Information Services (IIS) Manager. To do this, type IIS in the search box on the Windows taskbar, and then click Internet Information Services (IIS) Manager.
  2. In the Connections pane, click Application Pools.
  3. Stop all the Application Pools associated with the Blue Prism sites – select each in turn and click Stop. For a list, see Hub websites.

Remove Hub using Programs and Features

If you have also installed Interact, you will need uninstall it first using these steps by selecting Blue Prism Interact in step 3.

  1. Open Control Panel. To do this, type control panel in the search box on the Windows taskbar, and then click Control Panel.
  2. Click Programs and then click Programs and Features.
  3. Select Blue Prism Hub.

  4. Click Uninstall.
  5. Confirm that you want to continue with the uninstall.

Remove IIS websites and Application Pools

  1. Open the Internet Information Services (IIS) Manager. To do this, type IIS in the search box on the Windows taskbar, and then click Internet Information Services (IIS) Manager.
  2. In the Connections pane, expand the Sites node and remove the sites that still remain after removing Hub:
    • Blue Prism - License Manager.
    • Blue Prism - Notification Center.
  3. In the Connections pane, expand the Application Pools node and remove the pools that still remain after removing Hub:
    • Blue Prism - License Manager.
    • Blue Prism - Notification Center.

Remove the hosts

  1. Open the file C:\Windows\System32\drivers\etc\hosts in a text editor.
  2. Delete the line with the domain License Manager. You can find this line by searching for the text licensemanager.
  3. Delete the line with the domain Notification Center. You can find this line by searching for the text notificationcenter.
  4. Save the file.

Remove the databases

You should only remove databases for test systems. If you are contemplating removing a database for a system that had been in production, you should consider whether the data needs to be archived by your organization or used for audit purposes.

Following the uninstall of Hub, if it is reinstalled at a later date using the same databases, then the databases should be cleared of any data prior to re-installation.

  1. Delete, or archive, the databases for the Hub and Interact (if it has been installed) applications.

Remove RabbitMQ data

  1. Open the RabbitMQ admin page. By default, the URL is http://localhost:15672/ on the local machine.
  2. Click Exchanges.

  3. Find and remove the following items:

    • bpc.audit.*
    • bpc.email-service.*
    • bpc-hub.*
    • bpc.iada.*
    • bpc.ims.*
    • bpc.interact.*
    • bpc.notification-center.*
    • bpc.signalr.*
    • bpc.submissions.*
  4. Click Queues.

  5. Find and remove the following items:

    • bpc.audit.*
    • bpc.email-service.*
    • bpc-hub.*
    • bpc.iada.*
    • bpc.ims.*
    • bpc.interact.*
    • bpc.notification-center.*
    • bpc.signalr.*
    • bpc.submissions.*

Remove the certificates

  1. Open the Certificate Manager. To do this, type Certificates in the search box on the Windows taskbar, and then click Manage Computer Certificates.
  2. In the navigation pane, expand Trusted Root Certification and click Certificates.
  3. Select and delete any certificates that were created for the Blue Prism sites, as well as:

    • BluePrismCloud_Data_Protection
    • BluePrismCloud_IMS_JWT
    • BPC_SQL_CERTIFICATE

Remove any remaining files

  1. In Windows Explorer, open the parent folder for the Hub installation. By default, this is C:\Program Files (x86)\Blue Prism but it may have been changed during the Hub installation.
  2. Delete the Hub folder.