Web server maintenance

If your SS&C | Blue Prism® Hub or SS&C | Blue Prism® Interact web servers fail, you will need to recreate them. To be able to do this, you must ensure you have the required backups available.

Backups

Files

You should regularly back up the Files folder located in C:\Program Files (x86)\Blue Prism. This folder contains application data, and any files and attachments that have been submitted through Interact (unless the files and attachments were specified to be in another location in the File Service appsettings.json file).

This is the default install location. If you entered a different location during the initial install, the Files folder will be located there.

If you have Interact 4.4 installed or you are upgrading from Interact 4.4, any new files are located in the database. These will be backed up as part of your database schedule. However, if you have upgraded from an earlier version of Interact, you should still back up the Files folder.

Certificates

Optionally you can back up certificates used by your web server. For a complete list of certificates, see the Hub Installation Guide, as well as the following additional certificates:

  • BluePrismCloud_IMS_JWT
  • BluePrismCloud_Data_Protection
  • BPC_SQL_CERTIFICATE

Restore a web server

If your existing SS&C | Blue Prism® Hub or SS&C | Blue Prism® Interact web servers fail, you will need to rebuild them.

Hub web server

Prior to uninstalling Hub, it is recommended that you stop all Application Pools and remove the BPC certificates created by the installer.
  1. If you are rebuilding an existing web server, uninstall Hub.

  2. Install Hub.

    Enter the same settings as you did for the original installation, including:

    • On any Server SQL connection pages in the Blue Prism Hub Setup Wizard, enter the same Username and Password that you used for the previous installation.
    • On any Server IIS setup pages in the Blue Prism Hub Setup Wizard, enter the same Host name and Certificate that you used for the previous installation.
  3. Paste the backup copy of the Files folder back into your installation location, for example: C:\Program Files (x86)\Blue Prism.

Interact web server

  1. If you are rebuilding an existing web server, Uninstall Interact.

  2. Install Interact:

    Enter the same settings as you did for the original install, including:

    • On any Server SQL connection pages in the Blue Prism Interact Setup Wizard, enter the same Username and Password that you used for the previous installation.

    • On any Server IIS setup pages in the Blue Prism Interact Setup Wizard, enter the same Host name and Certificate that you used for the previous installation.

  3. Paste the backup copy of the Files folder back into your installation location, for example: C:\Program Files (x86)\Blue Prism.