DocsResponsibility assignment
The image below illustrates the responsibilities for the Blue Prism Cloud platform:
The following table details the responsibility assignment matrix covering the areas of responsibility for both Blue Prism Cloud 
and the customer 
:
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Operation |
Management Server |
Web Server |
Blue Prism Application Server |
Database |
Production Digital Workers |
Development Digital Worker |
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Level 4 – Cloud Platform Software (Blue Prism products) |
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N/A |
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N/A |
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Collaboration
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Collaboration
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Collaboration
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N/A |
Collaboration
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Collaboration
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N/A |
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N/A |
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N/A |
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N/A |
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Collaboration
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Collaboration
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Collaboration
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N/A |
Collaboration
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Collaboration
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Level 3 – Operating System |
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Collaboration
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Collaboration
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Collaboration
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N/A |
Collaboration
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Collaboration
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N/A |
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N/A |
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N/A |
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N/A |
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N/A |
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N/A |
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N/A |
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Level 2 – Azure Infrastructure |
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Notes:
- For digital workers on Levels 3 and 4, if any investigation is needed from the customer application perspective, Blue Prism Cloud will liaise with the customer, as this is a shared responsibility.
- For Level 5 and above, it is the responsibility of the customer to operate, maintain, and manage the infrastructure.
Operational definitions
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As a Blue Prism Cloud service: Log into Azure service for operation and maintenance. |
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As a Blue Prism Cloud service: Perform backup and recovery of platform state. |
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Product user interface (UI) login with customer's credentials for automation operation and maintenance. |
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Functional application testing of platform software with customer's operational requirements and data through product UI login or operating system (OS) login. |
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Functional readiness testing of platform configuration, software, and security configuration. |
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As a Blue Prism Cloud service: Collect any necessary logs for investigation. |
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As a Blue Prism Cloud service: Maintain deployed software. |
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Guest operating system login for operation and maintenance. The customer is responsible for customer credentials, and Blue Prism Cloud is responsible for Blue Prism Cloud credentials. |
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As a Blue Prism Cloud service: Perform OS patching. Alternatively, the customer can elect to use their own tooling to maintain entire platform. |
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As a Blue Prism Cloud service: Delivery of platform CICD pipeline code. |
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As a Blue Prism Cloud service: Monitor running status and performance of all necessary services (including alert detection). |
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As a Blue Prism Cloud service: Recover any necessary service from an unavailable state (including standard/ad hoc operation for any incidents or alerts). |
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| As a Blue Prism Cloud service: Confirm all necessary services are up and running (including after maintenance and upgrade). |
