Troubleshooting – single sign-on

This page provides some common issues and suggested resolutions for using the Single Sign On feature of Blue Prism

I can't sign on

If you believe that all of your settings, including user groups are correct, try logging off and logging on again – when a user is added to an Active Directory group, the change takes effect next time s/he logs on

Ask your network administrator to check that you are a member of one of the Blue Prism user groups. A member of the Blue Prism Administrators group (as configured in the Single Sign-On Settings) should be able to sign in. Check which Active Directory groups are mapped to the Blue Prism Roles in System Manager. You should be a member of at least one of these groups.

I receive an error message

The trust relationship between this workstation and the primary domain failed

This error indicates a problem with your network's configuration. It can sometimes be a symptom of a disjointed namespace.

The specified domain does not exist or cannot be contacted

Sometimes a machine can appear to be a member of a domain, but badly configured. If this only happens from a specific machine, whereas other machines work without problems then this may well be the problem. In this case try leaving the domain and rejoining

I receive an information message

Unable to retrieve the members of Security Group {Security Group Name} because it contains members which are either Foreign Security Principals or have unresolved SIDs.

Some Active Directory Security Groups (e.g. some built-in groups) present querying difficulties and therefore such configurations are not recommended. Whilst users from these groups will be able to sign-in with the correct permissions, some Blue Prism screens may not be able to accurately display membership information.