Troubleshooting Chrome and Firefox

The following troubleshooting procedures should only be used by advanced users.

Chrome and Firefox

This setting is applicable to both Chrome and Firefox Blue Prism extensions.

Unable to spy elements on a web site

Using the browser extensions to automate web pages relies on a connection between the extension and Blue Prism. Situations where elements of a website cannot be spied can be improved by increasing the timeout between Blue Prism and the browser to allow sufficient time to make the connection.

How to change the setting

1. Navigate to the Blue Prism install location and open the Automate.exe configuration file in a text editor.

2. Increase the BrowserAutomation.DefaultCommunicationTimeout value.

   The default value is 3000 milliseconds – the optimum value is dependent on the responsiveness of the browser.

   

3. Relaunch Firefox and navigate to the required website.

Firefox

These settings are only applicable to the Blue Prism Firefox extension.

The extension does not load

A Firefox advanced setting can prevent new extensions from being enabled.

Enter about:config in the Firefox address bar and ensure the following value is applied:

Setting	Value
extensions.autoDisableScopes	0

Unable to spy websites that use HTTPS

A Firefox advanced setting can prevent the extension communicating with Blue Prism from a site that uses the HTTPS protocol.

Enter about:config in the Firefox address bar and ensure the following value is applied:

Setting	Value
network.websocket.allowInsecureFromHTTPS	true