Using the help
Access the online help from the Blue Prism user interface
To help you understand and use Blue Prism, an online help system is available. The easiest way to access the help system is to press F1 from anywhere in the Blue Prism client. The online help will open at the help topic relevant to the area of Blue Prism you are currently viewing.
More options are available from the Blue Prism help menu:
- Show Help Topic – The same action as pressing F1 – displays the help topic relevant to the current screen or dialog.
- Open Product Help – Opens the help at the home page.
- Acknowledgements – Provides access to details of the third-party software that is included in Blue Prism with associated license information.
- Guided Tour – View a short tutorial to get you started with Blue Prism.
- API Documentation – Access the documentation for the installed visual business objects.
- Request Support – Access the fault reporting topic and to find out how customers with appropriate support packages can contact us.
- About – View our copyright information and check which version of Blue Prism and .NET framework is installed.
You can search from any page in the documentation system. To find information, enter text in the search field in the page header and press Enter or click the search button .
The search returns results from across the Blue Prism information systems that match your search term. This includes information from the product documentation systems (including the one you have searched from and other versions), courses on the (Undefined variable: General.ShortCompanyName) University, communities chats and ideas, components on the Digital Exchange, and information from the company website BluePrism.com. Some of these sites will require you to log in using your customer account to access the information.
The search results page enables you to filter and view information quickly, as shown below:
- Use the tabs to filter the results you want to see. If you only want to see content from the documentation systems, click DOCS. You can also use the filters down the left-hand side.
You can use the filters to refine the results. Select the filter option you require. If you cannot see the option you want under a particular filter list, you can click on the + Show more option at the bottom of the filter list to view a complete list. You can also filter using the attributes in the search result summary (see F).
The filters vary by tab. By default, the ALL tab is displayed with the source, product, and language filters.
- You can order the search results by relevance or by date. By default, the search results display by relevance. Click DATE to order by date. If required, you can click DATE again to reverse the date order.
- Some results are returned with the Quick View icon . Click this icon to view a preview of the referenced information, with the words highlighted that match your search terms.
- The search results summary shows snapshots of sentences that contain your search terms.
- The search results summary also provides a list of attributes relating to the search result. You can click any hyperlinked attribute to filter by that attribute.
The icon next to the results provides a visual indication of the source of the search result, and the type of information. These include:
Results from the product documentation from the Docs source (bpdocs.blueprism.com), but also indicates web pages from BluePrism.com, and (Undefined variable: General.ShortCompanyName) University.
Results found in the (Undefined variable: General.ShortCompanyName) Communities groups.
Results from (Undefined variable: General.ShortCompanyName) University, including courses and training documentation.
Results from the customer ideas that have been submitted to Blue Prism through the Ideas Portal.
Results from the Digital Exchange, such as components and extensions, produced by Blue Prism, partners and customers.
Results from PDFs hosted by Blue Prism across all the sources.
To go directly to referenced information, click the title of the search result.
Navigate the help system
The easiest way to find what you're looking for is to search the help as described above. However, there are a number of other navigation methods to help you to access the content you require and navigate through the system.
Table of contents
Select the required topic from the table of contents menu on the left side of the help.
The topic displays. The example below shows that:
- The topic is highlighted in the table of contents. This topic is contained under a parent topic, which is expanded providing access to other related topics in this section.
- A mini table of contents displays to the right side of the topic. This displays the top-level sections in the topic. Click on a section title to jump to that area of the topic.
If you have reduced your browser window width, the table of contents is accessed from a menu icon in the top corner of the screen.
The mini table of contents is not available in this view. A toolbar with navigation controls appropriate to mobile devices and other smaller screens displays at the bottom of the page in this view.
Move back and forward through topics in the order they are listed in the table of contents.
View the PDF guide
To give you the flexibility to choose how you access our information, we make much of our content available in both HTML and PDF formats.
If the help topic is included in a PDF guide, you will see the PDF button on the toolbar. Click this to open the PDF in a new tab. Once opened, you can download and save the PDF locally so you can access the content when you need it.
We are always interested to receive your feedback or comments regarding our help and how we can improve it for you. If you can't find the information you need, or if you notice something that is incorrect or that could be explained better, click the email button and drop us a message.
Please note, if you are requiring product support, please contact the Support Team direct. For details about how to raise Support tickets, see our Knowledge base.
Use the help system offline
If you are unable to access the internet or want to provide the help via an internal system, shared drive, or on individual machines, the help files can be downloaded and made accessible by specifying the location in Blue Prism's system settings.
- Download the help files from the Blue Prism customer portal.
- Extract the help from the ZIP file to the required location. The help can be hosted on an internal network, a shared directory, or placed in a folder on a local machine.
- In the Blue Prism interactive client, click the System tab and select System > Settings.
In the Offline Help section, select the check box and enter the URL or folder location of the parent directory of the help files.
The help files in the specified location are now accessed when the help in called from the Blue Prism user interface.
To revert back to using the server-based help, deselect Enable Online Help.
Troubleshooting the documentation system
A documentation site is not available and a Not Found message displays
This can happen when we are publishing a documentation site. Depending on the size of the documentation site, publishing can take up to 10 minutes during which time all pages for that documentation system will not be available and such a message will display in your browser.
If you cannot access one of our documentation sites, please go to our home page and select another version of the documentation for the product. Although there will be differences between versions, much of the information you seek will be available.
If the issue persists, please contact us at [email protected].
Page is not available
The following message displays when changing the version or language of the documentation system you are viewing and the current page does not exist in the version you have selected:
This often means that the page was only introduced in the version you are currently looking at – perhaps it is a new feature or you were viewing the release notes for the latest release. If you still want to access a different version, view a different page, such as the home page, and then change the version or language.
There are display issues with the documentation site I am trying to view
After we publish a new version of a documentation system, particularly if there have been changes to the design, you may notice some anomalies with the display, such as the table of contents area being blank or some of the images not displaying. This can happen when the files are being overwritten on our server. These issues are normally fixed by refreshing your browser or clearing your cache by pressing CTRL + F5.
I keep getting asked to confirm I'm human
To ensure we keep our systems safe and to prevent them being spammed, we check for unusual activity on our documentation systems. This means that you may occasionally be asked to enter some characters to prove you are not a bot.
I want to know when a documentation system has been updated and what has changed
At the bottom of each of our documentation site pages is a Last updated link. This shows you the date the current version of the documentation was published and if you click the link, it will take you to a summary of the changes in that version.