Troubleshooting Data Gateways

How do I check that the Data Gateways system is functioning as expected?

There are a number of ways to check Data Gateways for issues:

  • Check the status of the Data Gateways process in control room

    If it is in an error state, the status message will provide information about what the problem is.

  • Check the event logs on the application server

    Any Data Gateways process errors will be output into the event log from the Logstash Process Manager source. The standard output stream from the Logstash process is also written to the event log in the event of an error, which can help identify Logstash specific errors.

  • Check the Logstash logs on the application server

    The logs are written to C:\Logstash\logstash\logs\.

Should I use a dedicated application server for Data Gateways?

For the majority of installations, existing application servers can be used for Data Gateways. However, where Data Gateways is being used to process large sets of data, or to direct data to a number of targets, it may be appropriate to deploy Data Gateways onto dedicated Blue Prism application servers which are used only for this purpose.

How do I set up Data Gateways Splunk outputs to use HTTPS?

For details about how to achieve this, see:

What do I do if no Logstash log files are generated?

If no Logstash files are generated, ensure the user running the Data Gateways process has permission to write to the Logstash directory. Navigate to C:\Logstash and select Properties from the context menu. On the Security tab, check the user has the Write permission enabled. If this permission is not granted, exceptions may occur and logstash files will not be generated.